Postage & Delivery
Postage & Delivery
England, Wales & Scottish Lowlands
We endeavour to dispatch all orders the same day, though items on standard, oversize and pallet rates can take 2-4 working days to arrive. We also offer a guaranteed next-day service, subject to a 3pm cut-off. On this service, if your order isn't delivered the next day, we'll refund your delivery charge.
Please note that deliveries cannot be made on Bank Holidays or Public Holidays. However, we can deliver on Saturdays to England and Wales.
Standard Items
Excludes Oversize, Bulky & Pallet Items
Orders < £85 - £7.49
Orders > £85 - Free
Oversize Items
Items which are too long, heavy or bulky for our standard couriers
Orders < £400 - £14.99
Orders > £400 - Free
Pallet Items
Items which require shipping on a pallet due to their size or extra fragile nature
Orders < £400 - £39.99
Orders > £400 - Free
Next Day Delivery
Subject to a 3pm Cutoff
Standard Items - £8.99
Oversize Items - £24.99
Pallet Items - £49.99
Saturday Delivery
Subject to a 3pm Cutoff
Not available in Scotland
Orders < £250 - £14.99
Orders > £250 - £24.99
Scottish Highlands, Northern Ireland, Channel Islands, UK Islands
Deliveries to this zone can take from 3-7 working days depending on the location. The rates work on a tiered approach based on basket spend and reflect the raw prices we get charged for sending parcels via DPD.
The included areas are defined by the following postcodes:
Northern Ireland - BT
Scottish Highlands - AB36-38, AB55-56, FK17-21, HS, IV, KA27-28, KW, PA20-100, PH2-5, PH17-50, ZE
Channel Islands - GY &JE
All other UK islands - Isle of Man (IM), Orkneys (KW15-17), Isle of Scilly (TR21-25), Isle of Wight (PO30-41) etc.
If you wish for us to deliver to a freight forwarder in the UK we can do at our normal UK zone 1 rates.
Please note that any orders sent by ourselves outside of the UK, VAT is not charged. This is regardless of whether you are tax registered in your own country or not.
Standard Items
Excludes Oversize, Bulky & Pallet Items
Orders < £100 - £14.99
Orders < £200 - £24.99
Orders < £300 - £34.99
Orders < £400 - £44.99
Orders > £400 - £54.99
Oversize & Pallet Items
Items which are too long, heavy or bulky for standard couriers or require a pallet
£54.99
International Orders
Orders to Europe can take 3-7 working days. The rates work on a tiered approach based on basket spend and reflect the raw prices we get charged for sending parcels via DPD. For each basket spend of £125 we charge a fee as shown in the table below, as well as a customs fee. We would be happy to deliver to a freight forwarder within the UK, please call to discuss.
Please note that any orders sent by ourselves outside of the UK, VAT is not charged. This is regardless of whether you are tax registered in your own country or not. We will need you to provide us with your EORI number.
After receiving your order, we will pick, pack and dispatch as quickly as possible (after dispatch the transit time varies by country because of enhanced customs declarations and issues). Once your order has cleared UK Customs and left the UK it will arrive in your country and be examined by your local Customs agents. At this point they will contact you to arrange payment of any taxes and duty for import. It is very important that you check the email you used to place the order as any links for payment will go to that email and sometimes these can end up in SPAM folders.
We suggest you check your local country’s policy on importing limitations and customs, duties and tax charges.
Please note we cannot offer a next day or weekend service to Republic of Ireland and we do NOT insure deliveries outside of the UK. Lead times may vary and can be anything from 5 to 10 working days.
| Destination | Customs | Price | Basket Value |
|---|---|---|---|
| Belgium, Netherlands, Germany | £5.00 | £12.99 | Per £125 Basket Value |
| Ireland, Luxembourg, Poland, Czech Republic | £5.00 | £14.99 | Per £125 Basket Value |
| Hungary, Austria, Lithuania, France, Denmark | £5.00 | £17.99 | Per £125 Basket Value |
| Slovenia, Italy, Slovakia, Spain, Latvia, Estonia | £5.00 | £19.99 | Per £125 Basket Value |
| Sweden, Portugal, Croatia | £5.00 | £22.50 | Per £125 Basket Value |
| Romania, Bulgaria, Greece, Finland | £5.00 | £29.99 | Per £125 Basket Value |
| Switzerland | £25.00 | £22.50 | Per £125 Basket Value |
| Norway | £25.00 | £29.99 | Per £125 Basket Value |
Which couriers do you use?
In order to provide the best service across the UK & Worldwide, we use a variety of couriers to ship your goods depending on their size and value.
We use the following nationwide carriers:
- Evri
- DPD
- DHL
- Yodel
- Amazon
If your order is sufficiently large that it requires a pallet we use a company called Translink Express Logistics.
Please note: our list of couriers is not exhaustive and may be subject to change.
When your order is dispatched we pass over your email and mobile phone number if provided, to allow the courier to update you with tracking details. As such you should receive an email and tracking information from the relevant courier. You can also find this information on your order history online.
Do I need to sign for my order?
Our orders are sent by a variety of couriers and services which have different options and requirements.
If your order is sufficiently large to require a pallet delivery then you will need to be present to sign for and accept the goods.
For all other orders we send via nationwide couriers who offer a variety of options to help you if you can’t be in to sign for an order i.e. delay to a different date, leave in a safe place or leave with a neighbour.
Once your order has been shipped you will be sent an email from the courier it has been sent with detailing these options.
Do you offer Click and Collect?
Shipping glass & ceramic items
If you are ordering glass, ceramic and any other fragile items for an event, please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge, but you must ensure that you give us reasonable chance to do this.