Changes & Returns Policy
Changes & Returns Policy
Cancelation Policy
Unfortunately once an order has been made you cannot cancel the order
Order Amendments
Unfortunately after you have placed your order we cannot guarantee any amendments. If you have made a mistake and would like to make an amendment to your order then please contact us as soon as possible and we will help as best we can, however we cannot guarantee any changes once the order has been sent to our warehouse.
Delivery Address Changes
Please check the delivery address you entered at the checkout and in your order confirmation. If you have made a mistake and noticed the error please contact us as soon as possible. We can normally change delivery addresses up until the order has been despatched, however as soon as the order has been despatched can no longer alter any addresses. You are responsible for ensuring the correct delivery address is entered at the checkout
Returns Policy
Returns will be considered on a discretionary basis. All return request must be made within 14 days of receiving your order and will only be accepted by managers approval. Please note that as a Business customer under a B2B contract, you are not subject to clause 9 of our Terms and Conditions which would cover Consumers only.
Subject to your return being accepted, you will be given an address to the relevant warehouse to send back to. Goods must be sent back within 14 days of receiving this address at your own cost and must be in their original packaging in a re-saleable condition. Unfortunately we cannot refund the original delivery cost and all returns will be subject to a £2 restocking fee which will be taken from your refund amount.
In order to request a return please email us at [email protected] or call 01733 261000 and let us know:
- your I.S. Sundries account number
- your contact telephone number
- which items you are looking to return
- the reason for the return
This will provide us with enough information to begin to help you with your request before we contact you.
Faulty Items
If your believe that your item is faulty or damaged in transit then please contact us and we will assist you in resolving the situation
Items Not as Described
We have tried our best to photograph, describe and measure our products as accurately as possible. However, as with any website, device screen or printed catalogue, colours in particular can vary. Refund requests for items where you feel the colour is not what you were expecting or not representative of the name, will not be considered faulty and therefore will come under the Returns Policy above.
Where the it colour is completely incorrect from the image and/or name (e.g. you were expecting a pink bag and received a green bag), please contact us and we will assist you in resolving the situation.
Where we feature any product with flowers, gifts or any other accessories unless we explicitly say otherwise, these are display suggestions only.