Here’s just a few reasons why we think you should shop with us! Established in the 1970s, we’ve got half a century of experience within this industry behind us. We have a dedicated Customer Service team ready to help with any issues or queries you may have. We do not enforce a minimum order value. We believe you should be able to order exactly what you need. And there’s no pressure to bulk buy. A lot of our items are exclusive to the UKSM family and you won’t be able to buy them anywhere else. But don’t just take our word for it, visit our homepage to see what other florists think of us!

Yes, I.S. Sundries sells floristry related products to the trade only. As a trade supplier, all our prices are subject to VAT at the prevailing rate unless expressly stated otherwise.

No we don’t have a physical store. By operating online we’re able to offer a much wider range of products and competitive pricing. We deliver direct to your door so you won’t need to leave your premises. If web shopping isn’t your thing, we regularly produce a physical catalogue featuring some of our most popular products. You can request a copy at the checkout.

No you don’t. To buy from us, you can simply place the items you require in your basket then enter your details at the checkout. We will ask you for an email address so that we can send you a copy of what you've ordered and a password to let you log in at a later date allowing you to track the progress of your order.

Absolutely, just register online on our homepage. You can also subscribe to receive our newsletters which contain our latest offers and updates.

No problem. Just click the ‘Forgot Your Password?’ link on our log in page

Unfortunately, we do not offer click and collect.

Sorry, we do not accept payment by American Express.

We aim to deliver your order between 1 to 3 working days with a tracked courier service, Monday to Friday. We also offer a Guaranteed Next Working Day Delivery Promise. If you pay for this service and we fail to deliver to you the next working day, we will refund you the delivery charge. For full delivery information please see our delivery page.

We ship to all areas of the UK and Ireland on our standard shipping service. We can also ship non glass or fragile items to other destinations in the EU on a quotation basis, see our delivery page for more details.

We use several different delivery services depending on the goods ordered and your location. Your order may be delivered by any one of the following companies: Evri, DPD, DHL, Amazon Delivery, Yodel and Translink.

If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.

Most of our deliveries will be made between 8am and 8pm, Monday - Friday (excluding Bank Holidays). For an additional cost, we also offer a Saturday service. For further information on these services please visit our delivery page.

Yes, for an additional cost we can offer delivery on a Saturday. For pricing and further information on this please view our delivery page.

If tracking information is made available by our courier, we will make it available to you via the account page of our website. To access this, you will need to log in with your email address and password setup during the checkout process.

Our Warehouse team are very quick at picking and packing orders so the sooner you can contact our Customer Service team on 01733 261000 with any additions you would like to make the better. Depending on the status of your order we may or may not be able to amend it.

We are sorry to hear that you have received an incorrect item. To resolve this quickly for you please email our Customer Service team on [email protected] with your order number and details. A member of the team will be happy to help you with a resolution.

If you discover something is missing from your order please contact our Customer Service team as soon as possible. Occasionally we may need to dispatch items from your order separately, if this is the case it will be marked clearly on your dispatch email. If you have ordered an item from one of our approved suppliers, these products will be delivered directly to you via their preferred delivery partners and will be dispatched separately.

Returns will be considered on a discretionary basis. All return requests must be made within 14 days of receiving your order and will only be accepted by manager’s approval. Please note that as a Business customer under a B2B contract, you are not subject to clause 9 of our Terms and Conditions which would cover Consumers only. Subject to your return being accepted, you will be given an address for the relevant warehouse to send it back to. Goods must be sent back within 14 days of receiving this address at your own cost and must be in their original packaging in a re-saleable condition. Unfortunately we cannot refund the original delivery cost and all returns will be subject to a £2 restocking fee which will be taken from your refund amount. In order to request a return please email Customer Service at [email protected] or call 01733 261000 with the following information: • your I.S. Sundries account number • your contact telephone number • which items you are looking to return • the reason for the return This will provide us with enough information to begin to help you with your request before we contact you.

If you believe that your item is faulty or has been damaged in transit then please contact Customer Service who will assist you in resolving the situation.

We have tried our best to photograph, describe and measure our products as accurately as possible. However, as with any website, device screen or printed catalogue, colours in particular can vary. Refund requests for items where you feel the colour is not what you were expecting or not representative of the name, will not be considered faulty and therefore will come under our Returns Policy. Where a colour is completely incorrect from the advertised product image and/or name (e.g. you were expecting a pink bag and received a green bag), please contact Customer Service who will assist you in resolving the situation. Where we feature any product with flowers, gifts or any other accessories, unless we explicitly say otherwise, these are display suggestions only.